Yacht management, refit, and other services traditionally come from third parties, not shipyards. Heesen Yachts wants to assist owners and crew with these needs. It now has Heesen Yacht Services, offering four programs. Heesen Yacht Management, Heesen Original Spare Parts, Heesen Refit, and Heesen Academy (for crew training) are under the umbrella.
“The aim is to provide full-cycle assistance and services,” says Inno Gunsing, Heesen’s fleet service manager. Heesen Yacht Services will also “generate feedback that will help us to introduce further innovations and improvements.”
Heesen Yacht Management is a collaboration with Jansen Maritime Services (JMS), a French company. Of special note, JMS only offers management. Founder Franc Jansen, experienced in commercial-ship and yacht management, believes adding brokerage and charter is a conflict of interest. Heesen clients who opt for Heesen Yacht Management get operational, financial, manning, and insurance support. The team creates maintenance schedules and refit schedules as well. Quicker remedies for equipment breakdowns should follow, too.
The second Heesen Yacht Services program, Heesen Refit, addresses interior design and engineering. Jansen provides input here as well, along with Gunsing. Besides his above-mentioned qualifications, Jansen was a marine engineer and classification society surveyor. For convenience, Heesen Refit technicians will travel to the yacht, besides performing work at the yard.
Meanwhile, somewhat similarly, Heesen Original Spare Parts addresses the risk of getting substandard replacement gear. If a propeller gets damaged, or a system fails, the same brand replaces it. The idea is to let owners and guests enjoy uninterrupted cruising, plus to let crews have uninterrupted operations. The parts have warranty protection, and get delivered swiftly. Furthermore, Heesen says original spare parts keep resale value consistent over time.
The final component of Heesen Yacht Services targets crew even more strongly. Heesen Academy educates different personnel in key ways. Engineers, for example, learn about the yachts’ machinery and other gear. Deck crew get certification training, plus learn about regulations. Interior crew take accredited courses from Interior Yacht Services, to raise the quality of hospitality. Regardless of role, crew learn leadership and teamwork skills, too. The intention is to assist with daily duties plus challenging scenarios. All classes are in Rotterdam, in proximity to a maritime university with bridge and engine-room simulators.