As talented as some yacht engineers are, sometimes troubleshooting systems issues isn’t easy. Sanlorenzo’s in-house IT and R&D departments therefore have developed the Smart Helmet. This wearable device allows for live, remote assistance from the shipyard’s own service technicians. What’s more, captains or chief engineers for all Sanlorenzo superyachts delivered this year onward receive it, automatically.
The device is actually Microsoft’s HoloLens, an untethered visor that provides mixed-reality vision. Microsoft developed it specifically for businesses to better communicate. The visor contains a pair of transparent combiner lenses, within which projected images display like holograms. It also has an 8-megapixel, high-definition video camera, four visible-light cameras, and four infrared cameras.
Sanlorenzo’s team worked to ensure the Smart Helmet will still transmit information to and from its technicians properly even within shielded environments. Additionally, the shipyard says real-time interaction can occur even when the yacht is a few thousand miles away from the technicians.
Here’s how it works. While wearing the Smart Helmet, your captain or chief engineer transmits what he or she sees via video call to the remote service tech. Proprietary apps let the Sanlorenzo representative not only see what’s going on, but also send back images, videos, and/or diagrams. These, in turn, display as holograms for your captain or chief engineer. Equally important, your crew can interact with these holograms. For example, arrows and other icons permit highlighting aspects of the image. Alternately, a simple swipe moves the hologram just to the side of direct vision. The resulting give and take should help resolve troubleshooting issues more quickly, and of course streamline problem solving in the future. On a related note, Sanlorenzo’s service divisions will keep records of the photos and videos they exchange with your crew.
Before your captain or chief engineer receives a Smart Helmet, a Sanlorenzo technician will provide a brief training overview, onboard.