Born and raised in Cape Cod, Massachusetts, Sean Meagher has captained various vessels, dating back to his teen years. They range from sightseeing boats to search-and-rescue craft and, of course, to powered megayachts and sailing superyachts. In fact, he is probably best known for taking the wheel of the famous motoryacht Latitude within the past decade. During his time aboard, he led the owner and guests on some extraordinary journeys. For instance, Latitude and Meagher traversed the Northwest Passage—twice. In addition, he led Latitude on a circumnavigation of Svalbard, coming within 400 miles of the North Pole. These amazing journeys have opened the door to Meagher for speaking engagements around the world in front of yachting enthusiasts and adventurers at heart. As much as he loves sharing stories from his travels, however, he is particularly enthusiastic about one thing: creating the perfect customer journey.
In this episode of the Megayacht News Radio podcast series, Meagher shares insight into what the perfect customer journey is. Additionally, he shares how to deliver it time and time again. The lessons are valuable for everyone who works with a yacht owner or yacht guest, and even owners themselves. From his experience running the superyacht belonging to the owner of J&R Music World to his time aboard charter yachts, he has some pretty funny examples of lessons, too.
The bottom line: listening to and acknowledging people, making the experience far more personal. This particularly exemplifies why he’s a sought-after speaker, through his company, Excitement Factory.
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Excitement Factory excitementfactory.com